Arbella Insurance Group

Arbella Insurance Group, headquartered in Quincy, Massachusetts, United States, is a regional property and casualty insurance company providing business and personal insurance in Massachusetts and Connecticut, as well as business insurance in Rhode Island and New Hampshire. Since its conception, Arbella Insurance Group has adopted the independent agent model, as opposed to several national insurance companies known as “direct writers,” who allow prospective customers to receive a quote instantly online, and to then purchase their insurance policies the same way. Arbella Insurance Group serves as a carrier, partnering with independent insurance agencies throughout New England to write lines of commercial and personal insurance for its customers In 1988, Kemper Insurance Group announced its intentions to withdraw from the Massachusetts auto market. A key piece of legislation was needed to make the company solvent in the Massachusetts market, and within 30 days, the key piece of legislation needed to form Arbella passed.[2] In 2008, the Massachusetts Commissioner of Insurance made the decision to “discontinue the practice of state-set rates for private passenger auto insurance and allow insurers to propose rates.” [3] A monumental occurrence for Massachusetts insurers, this decision came after the ill-fated 1977 attempt to allow full competition in the private passenger auto market.[4] John Donohue, President and CEO of Arbella, spoke about how his company would fare in this new climate of competition. He reported that Arbella was “not only ready to adapt, but also to succeed and prosper in this new business environment. Distractology 101 is a free training program currently offered by the Arbella Insurance Group Charitable Foundation, Inc. The mobile simulator, which travels to various New England schools, has been designed by The University of Massachusetts Amherst to train and educate new drivers on the dangers of distracted driving.[11] The program includes 45 minutes of instructional learning behind the wheel of a simulated car console. A web-based training component completes the program. Any driver, licensed for three or fewer years or who has their permit, is eligible for the free training. To date, 24 Arbella independent agents have hosted the tour, with more than 1,500 students completing the training.[12] Distractology 101 has gained national recognition for the positive impact it has had on high schools throughout the New England area, and its program continues to be in high demand Job Description Arbella Insurance Group is one of the leading insurance insurers in the Northeast. In order to achieve this, we work hard to attract and retain the best people to serve our customers. We developed our Total Rewards package for this reason, as well as to set us apart from other organizations. It not only includes competitive salaries, generous benefits, and incentive programs, but also work/life programs, personal and professional learning and development opportunities, flexible work arrangements, and a free shuttle service to the Quincy Adams T station. At Arbella, we know that the happiest and most productive employees are those who work in a great environment with people who share a common goal/vision, while maintaining a healthy life outside of work. We believe in investing in our employees and encourage our people to grow and expand their knowledge and skills so that we, too, may continue to grow as a company. It’s no wonder that we were recently awarded one of the Best Place to Work by the Boston Business Journal. Required Skills Excellent communication, customer service and collaboration skills. MA Personal Lines or Property & Casualty Producer License preferred. Required Experience Consistently achieve production Key Performance Indicators (KPI) and quality measurements as well as provide exceptional customer service to our internal and external customers. Work directly with co-workers and Team Manager to document procedures and work flows. Participate in cross training of co-workers and assist in identifying additional, individual training needs based on quality reviews. Participate in staff meetings to include presentations and demonstrations. Responsible for accurately accounting for all work completed on a weekly basis. Responsible for communicating to Team Manager all backlogs of work assignments in a timely manner. Maintain and modify procedural documents as needed. Keep Team Manager informed verbally and/or in writing of activities, and problems with assigned area of responsibility and refer matters beyond limits of authority and expertise to Team Manager for direction. Submit constructive suggestions to Team Manager regarding service and process improvements. Performs other related work as required or requested by the Team Manager Job Location Quincy, Massachusetts, United States Position Type Full-Time/Regular